FAQ / INFO PAGE

Welcome to The Print Emporium, one of Australia's leading online art brands.

We have been operating since 2017, are proudly designed and manufactured in Australia too! We participate in leading industry trade shows, and been seen in many leading interior and home decor magazines.

Please find our FAQ Info below, & should you have any questions please email us enquiries@theprintemporium.com.au or use our CONTACT FORM

Our Current Production Times in a Nutshell

We proudly design and make to order all our prints here in Australia! See our production timeframes and info below

We proudly make all our prints to order in Australia

Have q's? Reach out to our Customer Service Team on enquiries@theprintemporium.com.au or our CONTACT US page here.

E-Gift Card Voucher

We sell e-gift cards which are instant and perfect to gift someone so that they can select a print they love. Our gift cards are digital and have no expiry date to use or redeem on our website. Shop instant electronic Gift Cards HERE

Unframed Paper Art Prints

Allow approx 3-6 business working days to print your print to order, pack in a protective mailer tube (rolled), then dispatch out from our warehouse based via courier.

Framed Paper Art Prints

Allow approx 2-4 weeks to custom print and professionally frame your print in Australia, then dispatch out from our warehouse with our shipping partners i.e Eparcel Australia Post, Allied Express, TNT or similar shipping partners. In busier times of the year this may add a few more days to production lead times, please expect this. **please note at peak times such as December (pre-Christmas) there may be a delay due to Covid and Christmas peak delivery times by the courier companies we use.

Stretched Canvas Prints

Allow approx 2-4 weeks to custom print and professionally stretch and frame your canvas print in Australia, then dispatch out from our warehouse with our shipping partners i.e Eparcel Australia Post, Allied Express, TNT or similar shipping partners. In busier times of the year this may add a few more days to production lead times, please expect this.

**please note at peak times such as December (pre-Christmas) there may be a delay due to Covid and Christmas peak delivery times by the courier companies we use.

Our shipping partners (Australia Post, Allied Express, TNT etc) are experiencing higher than normal volumes at present - please expect some delays may occur.

International Customer Orders:

Please note that due to Covid-19, our international shipping partners are experiencing significant delays and as such any print shipping to our overseas customers, for USA, UK, Europe, please allow an additional 10-14 business days on top of the normal lead times, and for our New Zealand customers please allow an additional 3-6 business days on top of the normal lead times as a guide.

How much is shipping on each item if i buy on your website?

AUSTRALIAN ORDERS:

Unframed Art Prints (on paper) are $8.00 flat rate shipping price for all unframed prints (if you buy 1 print, or more). Flat Rate on all Unframed Art Prints (shipped rolled up in a protective mailer tube).

Framed items (ie. Framed art prints and stretched framed canvas prints) are dependent on your postcode location, we have flat rate pricing based on zone and area in Australia starting from $15 onwards. We subsidise most of the ship fee for these bulky items, and all items come with tracking and insurance in the rare case of damage in transit or lost.

NEW ZEALAND ORDERS:

$15 AUD Flat Rate Per Order on all Unframed Art Prints (shipped rolled in tube) Please note: currently we do not ship framed prints or stretched framed canvases outside of Australia. Rolled canvas prints can be requested, email us for info.

International Orders:

$29 (Australian dollars) flat rate on all Unframed Art Prints (rolled and shipped in a mailer tube). We ship with Australia Post international Air Mail or a courier we feel is best to ship to your country. All parcels are shipped with a tracking number. Please note that it is the responsibility of the customer for any import taxes or duties if any incurred.

Please note: currently we do not ship framed prints or stretched framed canvas outside of Australia. Rolled canvas prints can be requested, email us for info.

As all prints are printed to-order. In busy seasonal times and also due to Covid possible courier delays, some delays may occur, please allow this. All parcels are shipped with a tracking number

For our international customers, we offer our Art Prints (unframed) shipped rolled up in a mailer tube. Also, upon request, printed Rolled Canvases (un-stretched), shipped in protective mailer tubes.

Why we can't ship framed items is is due to the size/weight of framed bulky items, and also wood fumigation issues (in certain countries) as we use quality timber framing for both canvases and framed prints, we aren't able to cater to sending them overseas, we do hope you understand. Rolled canvas prints and freight to your location are quoted upon special request. You can then simply take your unframed Art print or Canvas (un-stretched) to your local framer to be stretched on wood beams (canvases) or framed if a paper print. Please email us at enquiries@theprintemporium.com.au should you have any q's

Do you have a physical store I can visit?

Although we have recently completed a 3 month retail pop-up shop in buzzing Lygon Street, Carlton - now we are just solely back to operating online only, - & our entire range is available online 24/7, so you are in our store now!

Please email us to enquire if you have any q's: enquiries@theprintemporium.com.au or send a contact form message HERE

Do you own a homewares / retail physical store and would like to enquire about reselling our prints in your shop? Please send a trade enquiry message HERE

Who is The Print Emporium?

See our 'About Us' page HERE for a little more about who we are, but in a nutshell we are an Australian based contemporary art brand launched in 2017. Our aim is to deliver an ever-growing range of on trend, unique and designer artwork. We participate in leading industry trade exhibitions and events such as Decor & Design trade show, Life Instyle , Reed Gift Fair and similar industry events. We regularly work with decorators, designers, hotels, and retail shops, and also direct to the consumer via our website here.

Where do you produce your artwork?

The Print Emporium's artwork range is all proudly designed in-house and custom printed and framed to-order in Australia! For our Australian customers, we offer stretched ready-to-hang canvases, along with unframed or framed art prints. All our premium range (hand painted aesthetic) art prints are reprints from our original paintings, and we now sell high quality reprints as either a canvas or art print (framed options available). If you look up close you will see the brush strokes from our artists' brush.

We have a photographic print collection too with a mix of both exclusive prints we shoot ourselves in locations such as the Amalfi Coast in Italy, or Australia, plus offer a selection of curated photography prints.

Live outside of Australia? Worldwide shipping is available on all (unframed) Art Prints and also (upon request only) Rolled Canvases (un-stretched).

Read about our process here: ABOUT OUR PROCESS

Can I use the two promo codes together?

Sorry, you can only use one promo code on the checkout cart page at the one time, so choose whichever works best price wise for you. Once orders are placed we can't edit it to include a promo code, so please check before you place your order that it has shown on the cart as working, if unsure send us a Live Chat message or phone or email us (contact form msg or enquiries@theprintemporium.com.au if unsure! We are always here to help)

A promo code didn't work, what do i do?

If a promotion that is listed as currently active doesn't work when you are on the cart or checkout please do Live Chat us or send us an email and we will get back to you as soon as can to help you. Promotion codes cannot be applied once an order has been placed, or when the promotion has ended, so please check before you place your order that it has shown on the cart as working, if unsure send us a Live Chat message or phone or email us (contact form msg or enquiries@theprintemporium.com.au if unsure! We are always here to help)

Do you ship internationally? And if so, which items?

Yes! But as listed above, currently for international customers we just offer our Art Prints (unframed) and (upon request only) printed Rolled Canvases (un-stretched), shipped in protective mailer tubes. This is due to the size/weight of framed bulky items, and also wood fumigation issues (in certain countries).

Just email us at enquiries@theprintemporium.com.au should you have any q's or custom requests.

ABOUT OUR STRETCHED CANVAS ART PRINTS:

Stretched Canvas: a ready-to-hang canvas print which is stretched (canvas fabric) on 40mm wooden timber stretcher-beams, and with mirrored artwork on the side edges, which means we have mirrored the artwork so it wraps around the edges when stretched, creating a seamless design when looking from a side angle. There is also an option to add a shadow box floating frame (four colour options available) for a more premium gallery look. The finished dimensions for our canvas prints when they have this shadow box floating frame around them, will be an additional 4cm approximately to the listed size dimensions (height and width) due to this additional frame.

Proudly designed and made to order in Australia
Premium poly/cotton artist's canvas
Printed with quality UV fade resistant eco-friendly giclee inks
Stretched onto a 34mm thick pine craft-wood frame
Arrives ready-to-hang on your wall
Gallery-quality finish backing wire metal d-ring hooks
All canvas edges have mirrored artwork on all four sides, for a full wrap around effect of the design
An option to add a 5cm deep shadow box floating frame (in white, black, light timber-look, natural timber-look (non-timber PVC MDF), or our deluxe genuine raw oak timber option)
Care instructions: wipe down with a wet cloth (no harsh chemicals)
Do not hang artwork in direct sunlight
All orders arrive safely wrapped within a protective box carton
On most sizes of our canvases the use of removable hooks eg 3M brand instead of traditional hooks is fine. This means no damage to walls, which is especially great for renters.
For International customers, (upon request only) we offer un-stretched (rolled canvas) options. Shipped in tube. Freight cost to be quoted.

STRETCHED CANVAS PRINT SIZE INFO:

RECTANGLE:
Stretched 45 x 60cm; With Timber Floating Frame 49 x 64cm
Stretched 60 x 80cm; With Timber Floating Frame 64cm x 84cm
Stretched 75 x 100cm; With Timber Floating Frame 79cm x 104cm
Stretched 90 x 120cm; With Timber Floating Frame 94 x 124cm
Stretched 105 x 140cm; With Timber Floating Frame 109cm x 144cm
Stretched 120 x 160cm; With Timber Floating Frame 124 x 164cm

(note: all stretched canvases have mirrored edges, around the sides of the canvas - for seamless look when viewing your artwork from any angle) Measurements may vary 1-2cm due to hand framing.

SQUARE:
Stretched 50 x 50cm; With Timber Floating Frame 54 x 54cm
Stretched 60 x 60cm; With Timber Floating Frame 64cm x 64cm
Stretched 75 x 75cm; With Timber Floating Frame 79cm x 79cm
Stretched 90 x 90cm; With Timber Floating Frame 94 x 94cm
Stretched 100 x 100cm; With Timber Floating Frame 104cm x 104cm
Stretched 120 x 120cm; With Timber Floating Frame 124 x 124cm
Stretched 140 x 140cm; With Timber Floating Frame 144 x 144cm

(note: all stretched canvases have mirrored edges, around the sides of the canvas - for seamless look when viewing your artwork from any angle) Measurements may vary 1-2cm due to hand framing.

ABOUT OUR ART PRINTS (ON PAPER):

Our art prints on paper are available either as an unframed print (shipped rolled), or as a framed ready-to-hang print which we manufacture for you to order, in our warehouse in Australia.

All of our art prints are printed on a 230gsm white matte finish fine art paper stock (not glossy), and printed digitally using archival inks. We have a range of sizes available, and many unframed print sizes will fit standard store bought frames should you wish to self-frame.

If 'White Border' is selected above from the dropdown options, this means the art print will have a self-white border (unprinted border) included in the overall measurements (see our Size Chart page for the width of this white border, for each size print we offer). Otherwise, 'No White Border' should you want the artwork to fill the entire paper sheet.

Our custom framed art prints are made with genuine timber frames, and a clear shatterproof plexiglass acrylic (not glass). This means no risk when shipping to you too!

Our genuine timber frames for our art prints are available in: Natural Raw Oak, White, or Smooth Black or Black Grain. We custom cut , join and frame your print to order in our warehouse here in Australia.

There is hanging wire and D-rings on the back, ready to hang when you receive. Please note, we choose not to use matte board (mount card window) on our framed prints, for a more contemporary look and to reduce the costs for our customers too.

What size do i need if buying an Ikea frame?

If buying an Ikea frame such as a 50x50cm frame, or 50x70cm or 61x91cm frame ( or any frame with matting mount board card) that you want to keep in the frame, then we suggest check their website for the dimensions for the inner part of the matting window. Then, order our art print size with NO WHITE BORDER selected, from the dropdown menu, for your unframed art print.

For example , their 50x50cm frame, if leave the mount card in , would work best with our 30x30cm print (printed edge to edge, no white border). Their 61x91cm frame, if kept the mount card in, would work best with our 50x70cm print (printed edge to edge, no white border). Select 'NO WHITE BORDER' from the dropdown when adding your print to the cart.

We print with the white border look simply to give some 'breathing space' between the print and the frame, and look like our imagery on our website. But if you want the artwork to fill the entire sheet , simply select 'No' white border.

Still unsure? Live Chat us on our chat button during business hours or email us enquiries@theprintemporium.com.au with details about the frame you have bought or intending to buy yourself, and what size print we recommend. We are happy to help!

(PAPER) ART PRINT SIZE INFO:

RECTANGLE:
Unframed 21 x 29.7cm (A4); Framed 24cm x 33cm
Unframed 29.7cm x 42cm (A3); Framed 33cm x 45cm
Unframed 42cm x 59.4cm (A2); Framed 45cm x 63cm
Unframed 50 x 70cm (fits Ikea Ribba frame); Framed 53 x 73cm
Unframed 59.4cm x 84.1cm (A1); Framed 63cm x 87cm
Unframed 61 x 91cm; Framed 64 x 84cm
Unframed 75 x 100cm; Framed 78 x 103cm
Unframed 84.1cm x 118.9cm (A0); Framed 87cm x 122cm

SQUARE:
Unframed 30cm x 30cm; framed 33cm x 33cm
Unframed 40cm x 40cm; framed 43cm x 43cm
Unframed 50cm x 50cm; framed 53cm x 53cm
Unframed 60 x 60cm; framed 63 x 63cm
Unframed 71cm x 71cm; framed 74cm x 74cm
Unframed 81cm x 81cm; framed 84cm x 84cm
Unframed 90 x 90cm; framed 93 x 93cm
Unframed 101cm x 101cm; framed 104cm x 104cm

Border Alignment Information for our Paper Art Prints (does not apply to stretched Canvas prints):

What forms of payment do you accept?

We accept payment through Paypal, American Express, Visa or Mastercard Credit Card, and also AfterPay and ZipPay should you wish to buy now, pay later (in instalments). All options will be shown to you at checkout. We use Stripe powered by Shopify payments for our secure credit card payments

Do I receive a tracking number # once I place an order?

You sure do! We will advise your tracking number and carrier info once your order is dispatched. And should you wish to track your order you simply go to the Order Status section under your account. Or email enquiries@theprintemporium.com.au and we can happily help you out with any q's you may have

Once I have placed my order, can i change it or edit the shipping details?

Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know. Please note, we ship with Allied courier for framed items, or Eparcel Australia Post for rolled prints in Australia, or Australia Post international or Interparcel for our international customers (exact international courier is chosen on a case by case basis eg UPS, UK Post, TNT, Australia Post). For all framed items, we ask you put a Shipping Address eg place of business where someone can sign for the package with Allied Express couriers. Business workplace address is preferred where a courier can deliver Monday to Friday 9-5pm business hours. Goods cannot be left unattended.

Do you offer wholesale / trade pricing?

Yes. Wholesale and trade pricing is available to approved applicants such as Retailers, Property Stylists, Architects, Interior Decorators, & Interior Designs. Please see more info on our wholesale page HERE to apply for wholesale access. One you are approved, we will be in touch with your account details. Please note: International wholesale / trade enquiries are also welcome, but please do note we only currently offer unframed Art Prints, and un-stretched Canvas overseas (unframed) for international customers.

What is your returns policy?

As all items are custom made to order, therefore once an order is placed, it is not possible to be refunded for change of mind.

We will replace or return your item, however, if goods are delivered faulty, or not as clearly described on the website, or are different from a sample shown to you according to the Australian Consumer & Competition Act requirements. In the occasion you have received a damaged or incorrect item, please email us within 24 hours of the delivery of the goods to enquiries@theprintemporium.com.au with a description and photos of the damage or issue, so we can discuss with you.

All returns (due to damage or incorrect item that arrived to you) that we have authorised as a return, we will send you a prepaid returns label to send the item back to us, which must be received in original condition and packaging.

Please note, if your return does not meet our Returns Policy it shall be returned to you & you will be liable for the return postage cost. This also is the case for any goods returned to us without pre-authorisation and return approval.

Warranty of our products

All our products are quality controlled before we dispatch - and we pride ourselves on selling top quality products. We offer a 12 month product warranty on all framed items (Canvases and Framed Prints) only. Please note, we are not liable for any misuse of the products, and only accept returns if they meet our Returns Policy listed above. Please note, all canvas and art prints are not intended for use in direct sunlight, or will cause fading. We take no responsibility if you hang your artwork in direct sunlight, and it does this.

Got any other questions? Simply send us a CONTACT form message, or email us enquiries@theprintemporium.com.au

Website Terms Of Use:

All text and images and product pictures remain copyright of The Print Emporium, and cannot be reproduced or used for any purpose without prior written consent.

Please note all images are worldwide copyright of THE PRINT EMPORIUM (from 2017 onwards). No imagery can be reproduced, copied or otherwise without our prior consent.