FAQ / INFO PAGE

Dear Customers,

We hope you are all staying safe and well. Just a little note to say for us It is business as usual here at present with our production in terms or staffing and manufacturing , and luckily we make locally in Australia, and do not import.

We custom make-to-order proudly in Australia, & are ourselves based in Melbourne and shipping daily currently at present. We really do appreciate your business in this strange unforseen time.

We ship with couriers such as Allied Express for framed prints, or Australia Post Eparcel for mailer tubes (unframed Art print rolled up). At this time, with the increased volume of parcels in their network, there may be slight delays to deliveries above normal timeframes, please allow this or reach out if you have any q's and we can help guide you.

Please do not hesitate to reach out should you have any q's, enquiries@theprintemporium.com.au or through our CONTACT form or 'Live Chat' us on our website 'chat' button, during business hours.

Kind regards & much love, xo

The Print Emporium Team

Production Times in a Nutshell: (during Covid-19 period)

We ourselves are based in Melbourne, and we proudly make in Australia!

E-Gift Card Voucher = instant! Shop Gift Cards HERE

Unframed Paper Art Prints = 3-7 working business working days to print your print to order, pack in a protective mailer tube (rolled), then dispatch out from our warehouse based in Melbourne via courier.

Framed Paper Art Prints = between 2-4 weeks to custom print and professionally frame, then dispatch out from our Melbourne warehouse with courier.

Stretched Canvas Prints = between 2-4 weeks for us to print and professionally stretch and frame your canvas print, then dispatch our from our Brisbane QLD warehouse with courier

Our Courier partners (Australia Post, Allied Express, TNT, Fastway etc) may be experiencing higher than normal volumes at present - please expect this.

Do you have a physical store I can visit?

Although we have recently completed a 3 month retail pop-up shop in buzzing Lygon Street, Carlton Melbourne (Australia)- now we are just solely back to operating online only, - & our entire range is available online 24/7, so you are in our store now!

Please email us to enquire if you have any q's: enquiries@theprintemporium.com.au or send a contact form message HERE

Do you own a homewares / retail physical store and would like to enquire about reselling our prints in your shop? Please send a trade enquiry message HERE

Who is The Print Emporium?

See our 'About Us' page HERE for a little more about who we are, but in a nutshell we are a Melbourne based contemporary art brand launched in 2017. Our aim is to deliver an ever-growing range of on trend, unique and designer artwork. We participate in leading industry trade exhibitions and events such as Decor & Design trade show, Life Instyle , Reed Gift Fair and similar industry events. We regularly work with decorators, designers, hotels, and retail shops, and also direct to the consumer via our website here.

Where do you produce your artwork?

The Print Emporium's artwork range is all proudly designed in-house and custom printed and framed to-order in Australia! Our head office is based in Melbourne. For our Australian customers, we offer stretched ready-to-hang canvases, along with unframed or framed art prints. All our premium range (hand painted aesthetic) art prints are reprints from our original paintings, and we now sell high quality reprints as either a canvas or art print (framed options available). If you look up close you will see the brush strokes from our artists' brush. We also photograph exclusive prints we snap ourselves, or resell a curated photography collection.

Live outside of Australia? Worldwide shipping is available on all (unframed) Art Prints and also (upon request only) Rolled Canvases (un-stretched).

Read about our process here: ABOUT OUR PROCESS

Do you ship internationally? And if so, which items?

Yes! But as listed above, currently for international customers we just offer our Art Prints (unframed) and (upon request only) printed Rolled Canvases (un-stretched), shipped in protective mailer tubes. This is due to the size/weight of framed bulky items, and also wood fumigation issues (in certain countries).

Just email us at enquiries@theprintemporium.com.au should you have any q's or custom requests.

ABOUT OUR STRETCHED CANVAS ART PRINTS:

Stretched Canvas: a ready-to-hang canvas print which is stretched (canvas fabric) on 40mm wooden timber stretcher-beams, and with mirrored artwork on the side edges, which means we have mirrored the artwork so it wraps around the edges when stretched, creating a seamless design when looking from a side angle. There is also an option to add a shadow box floating frame (four colour options available) for a more premium gallery look. The finished dimensions for our canvas prints when they have this shadow box floating frame around them, will be an additional 4cm approximately to the listed size dimensions (height and width) due to this additional frame.

Proudly designed and made to order in Australia
Premium poly/cotton artist's canvas
Printed with quality UV fade resistant eco-friendly giclee inks
Stretched onto a 34mm thick pine craft-wood frame
Arrives ready-to-hang on your wall
Gallery-quality finish backing wire metal d-ring hooks
All canvas edges have mirrored artwork on all four sides, for a full wrap around effect of the design
An option to add a 5cm deep shadow box floating frame (in white, black, light timber-look, natural timber-look (non-timber PVC MDF), or our deluxe genuine raw oak timber option)
Care instructions: wipe down with a wet cloth (no harsh chemicals)
Do not hang artwork in direct sunlight
All orders arrive safely wrapped within a protective box carton
On most sizes of our canvases the use of removable hooks eg 3M brand instead of traditional hooks is fine. This means no damage to walls, which is especially great for renters.
For International customers, (upon request only) we offer un-stretched (rolled canvas) options. Shipped in tube. Freight cost to be quoted.

STRETCHED CANVAS PRINT SIZE INFO:

RECTANGLE:
Stretched 45 x 60cm; With Timber Floating Frame 49 x 64cm
Stretched 60 x 80cm; With Timber Floating Frame 64cm x 84cm
Stretched 75 x 100cm; With Timber Floating Frame 79cm x 104cm
Stretched 90 x 120cm; With Timber Floating Frame 94 x 124cm
Stretched 105 x 140cm; With Timber Floating Frame 109cm x 144cm
Stretched 120 x 160cm; With Timber Floating Frame 124 x 164cm

(note: all stretched canvases have mirrored edges, around the sides of the canvas - for seamless look when viewing your artwork from any angle) Measurements may vary 1-2cm due to hand framing.

SQUARE:
Stretched 50 x 50cm; With Timber Floating Frame 54 x 54cm
Stretched 60 x 60cm; With Timber Floating Frame 64cm x 64cm
Stretched 75 x 75cm; With Timber Floating Frame 79cm x 79cm
Stretched 90 x 90cm; With Timber Floating Frame 94 x 94cm
Stretched 100 x 100cm; With Timber Floating Frame 104cm x 104cm
Stretched 120 x 120cm; With Timber Floating Frame 124 x 124cm
Stretched 140 x 140cm; With Timber Floating Frame 144 x 144cm

(note: all stretched canvases have mirrored edges, around the sides of the canvas - for seamless look when viewing your artwork from any angle) Measurements may vary 1-2cm due to hand framing.

ABOUT OUR ART PRINTS (ON PAPER):

Our art prints are giclee printed (using archival pigment inks) on lovely 230gsm matte white art paper (not gloss finish) stock and are custom framed with with shatterproof plexiglass and a 100% genuine wood 20mm (wide) x 40mm (deep) for Black and White or 36mm deep for our Natural Oak high-end picture frames. Available in: NATURAL WOOD, WHITE or BLACK (smooth) or BLACK (grain) 100% genuine wood. These are high quality frames, far superior to standard store bought removable picture frames. There is hanging wire and D-rings on the back, ready to hang when you receive. Please note, we choose not to use matte board on our framed prints, for a more contemporary look.

Unframed art prints also available, should you wish to frame your artwork in your own frame. These shipped rolled up in a protective mailer tube. Please do note, all our art prints on paper come with a white border, i.e. a few centimetres of unprinted white edges, for a contemporary look once framed. This is included in the size of the paper. However, we can print edge to edge (no white border look) upon request, simply make a note of this request in the comments box on the checkout, and then the artwork design will fill the entire paper size.

For example:

The 60x60cm size print has 3.5cm of white border around the edges, meaning the artwork fills 53x53cm of the paper, rest is white. Or we can print edge to edge 60x60cm upon request of 'edge to edge no border'.

And another example, our 50x70cm size print, has 3.75cm around the edges, meaning the artwork fills 42.5 x 62.5cm, and the rest is kept white. Or we can print edge to edge 50x70cm upon request of 'edge to edge no border' in the comments box at checkout. The white border scales up/down depending on paper size.

(PAPER) ART PRINT SIZE INFO:

RECTANGLE:
Unframed 21 x 29.7cm (A4); Framed 24cm x 33cm
Unframed 29.7cm x 42cm (A3); Framed 33cm x 45cm
Unframed 42cm x 59.4cm (A2); Framed 45cm x 63cm
Unframed 50 x 70cm (fits Ikea Ribba frame); Framed 53 x 73cm
Unframed 59.4cm x 84.1cm (A1); Framed 63cm x 87cm
Unframed 61 x 91cm; Framed 64 x 84cm
Unframed 75 x 100cm; Framed 78 x 103cm
Unframed 84.1cm x 118.9cm (A0); Framed 87cm x 122cm

(note: unframed 50x70cm, & 61x91cm prints fit Ikea Ribba frame series)

SQUARE:
Unframed 30cm x 30cm; framed 33cm x 33cm
Unframed 40cm x 40cm; framed 43cm x 43cm
Unframed 50cm x 50cm; framed 53cm x 53cm
Unframed 60 x 60cm; framed 63 x 63cm
Unframed 71cm x 71cm; framed 74cm x 74cm
Unframed 81cm x 81cm; framed 84cm x 84cm
Unframed 90 x 90cm; framed 93 x 93cm
Unframed 101cm x 101cm; framed 104cm x 104cm

(note: unframed 50x50cm print fits the Ikea Ribba frame series)

What forms of payment do you accept?

We accept payment through Paypal, American Express, Visa or Mastercard Credit Card, and also AfterPay and ZipPay should you wish to buy now, pay later (in instalments). All options will be shown to you at checkout. We use Stripe powered by Shopify payments for our secure credit card payments

Can i use the two promo codes together?

Sorry, you can only use one promo code on the checkout cart page at the one time, so choose whichever works best price wise for you. Once orders are placed we can't edit it to include a promo code, so please check before you place your order that it has shown on the cart as working, if unsure send us a Live Chat message or phone or email us (contact form msg or enquiries@theprintemporium.com.au if unsure! We are always here to help)

A promo code didn't work, what do i do?

If a promotion that is listed as currently active doesn't work when you are on the cart or checkout please do Live Chat us or send us an email and we will get back to you as soon as can to help you. Promotion codes cannot be applied once an order has been placed, or when the promotion has ended, so please check before you place your order that it has shown on the cart as working, if unsure send us a Live Chat message or phone or email us (contact form msg or enquiries@theprintemporium.com.au if unsure! We are always here to help)

Do I receive a tracking number # once I place an order?

You sure do! We will advise your tracking number and carrier info once your order is dispatched. And should you wish to track your order you simply go to the Order Status section under your account. Or email enquiries@theprintemporium.com.au and we can happily help you out with any q's you may have

Once I have placed my order, can i change it or edit the shipping details?

Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know. Please note, we ship with Allied courier for framed items, or Eparcel Australia Post for rolled prints in Australia, or Australia Post international or Interparcel for our international customers (exact international courier is chosen on a case by case basis eg UPS, UK Post, TNT, Australia Post). For all framed items, we ask you put a Shipping Address eg place of business where someone can sign for the package with Allied Express couriers. Business workplace address is preferred where a courier can deliver Monday to Friday 9-5pm business hours. Goods cannot be left unattended.

Do you offer wholesale / trade pricing?

Yes. Wholesale and trade pricing is available to approved applicants such as Retailers, Property Stylists, Architects, Interior Decorators, & Interior Designs. Please see more info on our wholesale page HERE to apply for wholesale access. One you are approved, we will be in touch with your account details. Please note: International wholesale / trade enquiries are also welcome, but please do note we only currently offer unframed Art Prints, and un-stretched Canvas overseas (unframed) for international customers.

What is your returns policy?

As all items are custom made to order, therefore once an order is placed, it is not possible to be refunded for change of mind.

We will replace or return your item, however, if goods are delivered faulty, or not as clearly described on the website, or are different from a sample shown to you according to the Australian Consumer & Competition Act requirements. In the occasion you have received a damaged or incorrect item, please email us within 24 hours of the delivery of the goods to enquiries@theprintemporium.com.au with a description and photos of the damage or issue, so we can discuss with you.

All returns (due to damage or incorrect item that arrived to you) that we have authorised as a return, we will send you a prepaid returns label to send the item back to us, which must be received in original condition and packaging.

Please note, if your return does not meet our Returns Policy it shall be returned to you & you will be liable for the return postage cost. This also is the case for any goods returned to us without pre-authorisation and return approval.

Warranty of our products

All our products are quality controlled before we dispatch - and we pride ourselves on selling top quality products. We offer a 12 month product warranty on all framed items (Canvases and Framed Prints) only. Please note, we are not liable for any misuse of the products, and only accept returns if they meet our Returns Policy listed above. Please note, all canvas and art prints are not intended for use in direct sunlight, or will cause fading. We take no responsibility if you hang your artwork in direct sunlight, and it does this.

Got any other questions? Simply send us a CONTACT form message, or email us enquiries@theprintemporium.com.au

Website Terms Of Use:

All text and images and product pictures remain copyright of The Print Emporium, and cannot be reproduced or used for any purpose without prior written consent.

Please note all images are worldwide copyright of THE PRINT EMPORIUM (from 2017 onwards). No artwork can be reproduced, copied or otherwise without our prior consent.