FAQ / INFO PAGE
Welcome to The Print Emporium, one of Australia's leading online art brands.
We have been operating since 2017, are proudly designed and manufactured in Australia too! We participate in leading industry trade shows, and been seen in many leading interior and home decor magazines.
Please find our FAQ Info below, & should you have any questions please email us enquiries@theprintemporium.com.au or use our CONTACT FORM
Our Current Production Times in a Nutshell
We proudly design and make to order all our prints here in Australia! See our production timeframes and info below
We proudly make all our prints to order in Australia
Have q's? Reach out to our Customer Service Team on enquiries@theprintemporium.com.au or our CONTACT US page here.
E-Gift Card Voucher
We sell e-gift cards which are instant and perfect to gift someone so that they can select a print they love. Our gift cards are digital and have no expiry date to use or redeem on our website. Shop instant electronic Gift Cards HERE
Unframed Paper Art Prints
Allow approx 3-6 business working days to print your print to order, pack in a protective mailer tube (rolled), then dispatch out from our warehouse based via courier.
Framed Paper Art Prints
Allow approx 2-4 weeks to custom print and professionally frame your print in Australia, then dispatch out from our warehouse with our shipping partners i.e Eparcel Australia Post, Allied Express, TNT or similar shipping partners. In busier times of the year this may add a few more days to production lead times, please expect this. **please note at peak times such as December (pre-Christmas) there may be a delay due to Covid and Christmas peak delivery times by the courier companies we use.
Stretched Canvas Prints
Allow approx 2-4 weeks to custom print and professionally stretch and frame your canvas print in Australia, then dispatch out from our warehouse with our shipping partners i.e Eparcel Australia Post, Allied Express, TNT or similar shipping partners. In busier times of the year this may add a few more days to production lead times, please expect this.
**please note at peak times such as December (pre-Christmas) there may be a delay due to Covid and Christmas peak delivery times by the courier companies we use.
Our shipping partners (Australia Post, Allied Express, TNT etc) are experiencing higher than normal volumes at present - please expect some delays may occur.
International Customer Orders:
Please note that due to Covid-19, our international shipping partners are experiencing significant delays and as such any print shipping to our overseas customers, for USA, UK, Europe, please allow an additional 10-14 business days on top of the normal lead times, and for our New Zealand customers please allow an additional 3-6 business days on top of the normal lead times as a guide.
How much is shipping on each item if i buy on your website?
$15 AUD Flat Rate Per Order on all Unframed Art Prints (shipped rolled in tube) Please note: currently we do not ship framed prints or stretched framed canvases outside of Australia. Rolled canvas prints can be requested, email us for info.
$29 (Australian dollars) flat rate on all Unframed Art Prints (rolled and shipped in a mailer tube). We ship with Australia Post international Air Mail or a courier we feel is best to ship to your country. All parcels are shipped with a tracking number. Please note that it is the responsibility of the customer for any import taxes or duties if any incurred.
Do you have a physical store I can visit?
Who is The Print Emporium?
Where do you produce your artwork?
The Print Emporium's artwork range is all proudly designed in-house and custom printed and framed to-order in Australia! For our Australian customers, we offer stretched ready-to-hang canvases, along with unframed or framed art prints. All our premium range (hand painted aesthetic) art prints are reprints from our original paintings, and we now sell high quality reprints as either a canvas or art print (framed options available). If you look up close you will see the brush strokes from our artists' brush.
We have a photographic print collection too with a mix of both exclusive prints we shoot ourselves in locations such as the Amalfi Coast in Italy, or Australia, plus offer a selection of curated photography prints.
Live outside of Australia? Worldwide shipping is available on all (unframed) Art Prints and also (upon request only) Rolled Canvases (un-stretched).
Read about our process here: ABOUT OUR PROCESS
Can I use the two promo codes together?
A promo code didn't work, what do i do?
Do you ship internationally? And if so, which items?
Yes! But as listed above, currently for international customers we just offer our Art Prints (unframed) and (upon request only) printed Rolled Canvases (un-stretched), shipped in protective mailer tubes. This is due to the size/weight of framed bulky items, and also wood fumigation issues (in certain countries).
Just email us at enquiries@theprintemporium.com.au should you have any q's or custom requests.
ABOUT OUR STRETCHED CANVAS ART PRINTS:
- Proudly designed and made to order in Australia
- Premium poly/cotton artist's canvas
- Printed with quality UV fade resistant eco-friendly giclee inks
- Stretched onto a 34mm thick pine craft-wood frame
- Arrives ready-to-hang on your wall
- Gallery-quality finish backing wire metal d-ring hooks
- All canvas edges have mirrored artwork on all four sides, for a full wrap around effect of the design
- An option to add a 5cm deep shadow box floating frame (in white, black, light timber-look, natural timber-look (non-timber PVC MDF), or our deluxe genuine raw oak timber option)
- Care instructions: wipe down with a wet cloth (no harsh chemicals)
- Do not hang artwork in direct sunlight
- All orders arrive safely wrapped within a protective box carton
- On most sizes of our canvases the use of removable hooks eg 3M brand instead of traditional hooks is fine. This means no damage to walls, which is especially great for renters.
- For International customers, (upon request only) we offer un-stretched (rolled canvas) options. Shipped in tube. Freight cost to be quoted.
STRETCHED CANVAS PRINT SIZE INFO:
- RECTANGLE:
- Stretched 45 x 60cm; With Timber Floating Frame 49 x 64cm
- Stretched 60 x 80cm; With Timber Floating Frame 64cm x 84cm
- Stretched 75 x 100cm; With Timber Floating Frame 79cm x 104cm
- Stretched 90 x 120cm; With Timber Floating Frame 94 x 124cm
- Stretched 105 x 140cm; With Timber Floating Frame 109cm x 144cm
- Stretched 120 x 160cm; With Timber Floating Frame 124 x 164cm
(note: all stretched canvases have mirrored edges, around the sides of the canvas - for seamless look when viewing your artwork from any angle) Measurements may vary 1-2cm due to hand framing.
- SQUARE:
- Stretched 50 x 50cm; With Timber Floating Frame 54 x 54cm
- Stretched 60 x 60cm; With Timber Floating Frame 64cm x 64cm
- Stretched 75 x 75cm; With Timber Floating Frame 79cm x 79cm
- Stretched 90 x 90cm; With Timber Floating Frame 94 x 94cm
- Stretched 100 x 100cm; With Timber Floating Frame 104cm x 104cm
- Stretched 120 x 120cm; With Timber Floating Frame 124 x 124cm
- Stretched 140 x 140cm; With Timber Floating Frame 144 x 144cm
(note: all stretched canvases have mirrored edges, around the sides of the canvas - for seamless look when viewing your artwork from any angle) Measurements may vary 1-2cm due to hand framing.
Our art prints on paper are available either as an unframed print (shipped rolled), or as a framed ready-to-hang print which we manufacture for you to order, in our warehouse in Australia.
All of our art prints are printed on a 230gsm white matte finish fine art paper stock (not glossy), and printed digitally using archival inks. We have a range of sizes available, and many unframed print sizes will fit standard store bought frames should you wish to self-frame.
If 'White Border' is selected above from the dropdown options, this means the art print will have a self-white border (unprinted border) included in the overall measurements (see our Size Chart page for the width of this white border, for each size print we offer). Otherwise, 'No White Border' should you want the artwork to fill the entire paper sheet.
Our custom framed art prints are made with genuine timber frames, and a clear shatterproof plexiglass acrylic (not glass). This means no risk when shipping to you too!
What size do i need if buying an Ikea frame?
If buying an Ikea frame such as a 50x50cm frame, or 50x70cm or 61x91cm frame ( or any frame with matting mount board card) that you want to keep in the frame, then we suggest check their website for the dimensions for the inner part of the matting window. Then, order our art print size with NO WHITE BORDER selected, from the dropdown menu, for your unframed art print.
For example , their 50x50cm frame, if leave the mount card in , would work best with our 30x30cm print (printed edge to edge, no white border). Their 61x91cm frame, if kept the mount card in, would work best with our 50x70cm print (printed edge to edge, no white border). Select 'NO WHITE BORDER' from the dropdown when adding your print to the cart.
We print with the white border look simply to give some 'breathing space' between the print and the frame, and look like our imagery on our website. But if you want the artwork to fill the entire sheet , simply select 'No' white border.
Still unsure? Live Chat us on our chat button during business hours or email us enquiries@theprintemporium.com.au with details about the frame you have bought or intending to buy yourself, and what size print we recommend. We are happy to help!
(PAPER) ART PRINT SIZE INFO:
- RECTANGLE:
- Unframed 21 x 29.7cm (A4); Framed 24cm x 33cm
- Unframed 29.7cm x 42cm (A3); Framed 33cm x 45cm
- Unframed 42cm x 59.4cm (A2); Framed 45cm x 63cm
- Unframed 50 x 70cm (fits Ikea Ribba frame); Framed 53 x 73cm
- Unframed 59.4cm x 84.1cm (A1); Framed 63cm x 87cm
- Unframed 61 x 91cm; Framed 64 x 84cm
- Unframed 75 x 100cm; Framed 78 x 103cm
- Unframed 84.1cm x 118.9cm (A0); Framed 87cm x 122cm
- SQUARE:
- Unframed 30cm x 30cm; framed 33cm x 33cm
- Unframed 40cm x 40cm; framed 43cm x 43cm
- Unframed 50cm x 50cm; framed 53cm x 53cm
- Unframed 60 x 60cm; framed 63 x 63cm
- Unframed 71cm x 71cm; framed 74cm x 74cm
- Unframed 81cm x 81cm; framed 84cm x 84cm
- Unframed 90 x 90cm; framed 93 x 93cm
- Unframed 101cm x 101cm; framed 104cm x 104cm
Border Alignment Information for our Paper Art Prints (does not apply to stretched Canvas prints):

What forms of payment do you accept?
We accept payment through Paypal, American Express, Visa or Mastercard Credit Card, and also AfterPay and ZipPay should you wish to buy now, pay later (in instalments). All options will be shown to you at checkout. We use Stripe powered by Shopify payments for our secure credit card payments
Do I receive a tracking number # once I place an order?
You sure do! We will advise your tracking number and carrier info once your order is dispatched. And should you wish to track your order you simply go to the Order Status section under your account. Or email enquiries@theprintemporium.com.au and we can happily help you out with any q's you may have
Once I have placed my order, can i change it or edit the shipping details?
Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know. Please note, we ship with Allied courier for framed items, or Eparcel Australia Post for rolled prints in Australia, or Australia Post international or Interparcel for our international customers (exact international courier is chosen on a case by case basis eg UPS, UK Post, TNT, Australia Post). For all framed items, we ask you put a Shipping Address eg place of business where someone can sign for the package with Allied Express couriers. Business workplace address is preferred where a courier can deliver Monday to Friday 9-5pm business hours. Goods cannot be left unattended.
Do you offer wholesale / trade pricing?
Yes. Wholesale and trade pricing is available to approved applicants such as Retailers, Property Stylists, Architects, Interior Decorators, & Interior Designs. Please see more info on our wholesale page HERE to apply for wholesale access. One you are approved, we will be in touch with your account details. Please note: International wholesale / trade enquiries are also welcome, but please do note we only currently offer unframed Art Prints, and un-stretched Canvas overseas (unframed) for international customers.
What is your returns policy?
Warranty of our products
All our products are quality controlled before we dispatch - and we pride ourselves on selling top quality products. We offer a 12 month product warranty on all framed items (Canvases and Framed Prints) only. Please note, we are not liable for any misuse of the products, and only accept returns if they meet our Returns Policy listed above. Please note, all canvas and art prints are not intended for use in direct sunlight, or will cause fading. We take no responsibility if you hang your artwork in direct sunlight, and it does this.
Got any other questions? Simply send us a CONTACT form message, or email us enquiries@theprintemporium.com.au
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