Welcome to The Print Emporium, we are one of Australia's leading online art brands and proudly design and make our prints in Australia since 2017.

We participate in leading industry trade shows, and been seen in many leading interior and home decor magazines such as Home Beautiful, Real Living, Adore Home, Elle Magazine, Sunday Life, and seen on The Block TV show too!

Please find our FAQ Info below, & should you have any questions please email us enquiries@theprintemporium.com.au or use our CONTACT FORM

 

 

Our Current Production Times in a Nutshell

We proudly design and make to order all our prints here in Australia!  See our production timeframes and info below

We proudly make all our prints to order in Australia

Have q's? Reach out to our Customer Service Team on enquiries@theprintemporium.com.au or our CONTACT US page here. 

 

E-Gift Card Voucher 

We sell e-gift cards which are instant and perfect to gift someone so that they can select a print they love.  Our gift cards are digital and have no expiry date to use or redeem on our website. Shop instant electronic Gift Cards HERE

Unframed Paper Art Prints 

Allow approx 3-6 business working days to print your print to order, pack in a protective mailer tube (rolled), then dispatch out from our warehouse based via courier.  

Framed Paper Art Prints 

Allow approx 2-4 weeks to custom print and professionally frame your print in Australia, then dispatch out from our warehouse with our shipping partners i.e Eparcel Australia Post, Allied Express, TNT or similar shipping partners. In busier times of the year this may add a few more days to production lead times, please expect this. **please note at peak times such as December (pre-Christmas) there may be a delay due to Covid and Christmas peak delivery times by the courier companies we use.

Stretched Canvas Prints 

Allow approx 2-4 weeks to custom print and professionally stretch and frame your canvas print in Australia, then dispatch out from our warehouse with our shipping partners i.e Eparcel Australia Post, Allied Express, TNT or similar shipping partners. In busier times of the year this may add a few more days to production lead times, please expect this. 

 **please note at peak times such as December (pre-Christmas) there may be a delay due to Covid and Christmas peak delivery times by the courier companies we use.

Our shipping partners (Australia Post, Allied Express, TNT  etc) are  experiencing higher than normal volumes at present - please expect some delays may occur. 

 

 

International Customer Orders:

Please note that due to Covid-19, our international shipping partners are experiencing significant delays and as such any print shipping to our overseas customers, for USA, UK, Europe, please allow an additional 10-14 business days on top of the normal lead times, and for our New Zealand customers please allow an additional 3-6 business days on top of the normal lead times as a guide.

 

 

 

How much is shipping on each item if i buy on your website?

AUSTRALIAN ORDERS: 
Unframed Art Prints (on paper) are $8.00 flat rate shipping price for all unframed prints (if you buy 1 print, or more). Flat Rate on all Unframed Art Prints (shipped rolled up in a protective mailer tube). 
 
Framed items (ie. Framed art prints and stretched framed canvas prints) are dependent on your postcode location, we have flat rate pricing based on zone and area in Australia starting from $15 onwards. We subsidise most of the ship fee for these bulky items, and all items come with tracking and insurance in the rare case of damage in transit or lost.

NEW ZEALAND ORDERS: 

 $15 AUD Flat Rate Per Order on all Unframed Art Prints (shipped rolled in tube) to New Zealand. Please note: currently we do not ship framed prints or stretched framed canvases outside of Australia. Rolled canvas prints can be requested, email us for info.
 
INTERNATIONAL ORDERS: 
 
$29 (Australian dollars) flat rate on all Unframed Art Prints (rolled and shipped in a mailer tube). We ship with Australia Post international Air Mail or a courier we feel is best to ship to your country. All parcels are shipped with a tracking number. Please note that it is the responsibility of the customer for any import taxes or duties if any incurred.
 
Please note: currently we do not ship framed prints or stretched framed canvas outside of Australia.  Rolled canvas prints can be requested, email us for info.  
 
As all prints are printed to-order. In busy seasonal times and also due to Covid possible courier delays, some delays may occur, please allow this. All parcels are shipped with a tracking number 
 
 For our international customers, we offer our Art Prints (unframed) shipped rolled up in a mailer tube. Also, upon request, printed Rolled Canvases (un-stretched), shipped in protective mailer tubes.
 
Why we can't ship framed items is is due to the size/weight of framed bulky items, and also wood fumigation issues (in certain countries) as we use quality timber framing for both canvases and framed prints, we aren't able to cater to sending them overseas, we do hope you understand. Rolled canvas prints and freight to your location are quoted upon special request. You can then simply take your unframed Art print or Canvas (un-stretched) to your local framer to be stretched on wood beams (canvases) or framed if a paper print. Please email us at enquiries@theprintemporium.com.au should you have any q's

 

Do I receive a tracking number # once I place an order? 

You sure do! We will advise your tracking number and carrier info once your order is dispatched. And should you wish to track your order you simply go to the Order Status section under your account. Or email enquiries@theprintemporium.com.au and we can happily help you out with any q's you may have  

   

Once I have placed my order, can i change it or edit the shipping details?

Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know. Please note, we ship with Allied Express (courier) for framed items, or Australia Post Eparcel for rolled art prints in Australia. For all framed items, we ask you put a Shipping Address eg place of business or somewhere where someone is there to receive during business hours Monday to Friday. We cannot specify an exact window for the courier. Please keep an eye on your tracking number on the courier's website we sent a link for.

Business workplace addresses are preferred where someone is there to sign for the package within business hours.

Art Prints (unframed) shipped in mailer tubes are sent with Australia Post International (which in turn is shipped using the local carrier eg UK Post, UPS Post etc)  or Australia Post Domestic (Australian orders).