Update 4th August
We hope you are all staying safe and well. Just a little note to say that currently still in production here in this Covid time, and we proudly are manufacturing in Australia, to order, across several interstate warehouses.
We hope you are all staying safe and well in this uncertain time. Just a little note to say that we are still in production during in this COVID time, and we proudly are manufacturing in Australia, to order, across several interstate warehouses.
PROCESSING OF ORDERS: Please allow 4-7 business days for unframed prints, and framed prints 3-4 weeks in this time, whilst we navigate these new measures.
COURIER DELIVERIES: Couriers are not obtaining signatures in this time (will ask for verbal acknowledgement) and some delays is to be expected by our courier partners as they transit goods around the country from our warehouses (once we have custom manufactured your order). If your address has recently changed please email us email@example.com - if any orders return to sender , any redelivery fees will incur additional ship fees.
Where possible for framed prints - we ask your help shipping to a commercial zoned business address, this greatly helps (us) with home delivery surcharge fees. We appreciate your help here if this is a possibility.
We greatly appreciate your business in this time, and are here should you have any q's firstname.lastname@example.org or through our CONTACT form or 'Live Chat' us on our website 'chat' button, during business hours.
Stay safe, xo
The Print Emporium Team
UPDATE AUGUST 4th 2020
Our Current Production Times in a Nutshell:
We proudly make in Australia!
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Unframed Paper Art Prints = 4-7 working business working days to print your print to order, pack in a protective mailer tube (rolled), then dispatch out from our warehouse based via courier.
Framed Paper Art Prints = between 3-4 weeks approx to custom print and professionally frame, then dispatch out from our warehouse with courier.
Stretched Canvas Prints = between 3-4 weeks for us to print and professionally stretch and frame your canvas print, then dispatch our from our warehouse with courier
Our Courier partners (Australia Post, Allied Express, TNT, Fastway etc) are experiencing higher than normal volumes at present - please expect this.
How much is shipping on each item if i buy on your website?
NEW ZEALAND ORDERS:
$15 AUD Flat Rate Per Order on all Unframed Art Prints (shipped rolled in tube)
$29 AUD$ flat rate on all Unframed Art Prints (rolled and shipped in a mailer tube). Please note that it is the responsibility of the customer for any import taxes or duties if any incurred.Please note: currently we do not ship framed prints or stretched framed canvas outside of Australia. Rolled canvas prints can be requested, email us for info.
How long does it take to receive artwork I purchase?
For Australian customers, we offer both unframed art prints, and also stretched canvases, and framed art prints. We ship our unframed prints rolled in a protective mailer tube, with Australia Post Eparcel (who use local couriers such as Couriers Please, or Fastway Couriers) with signature required on delivery as standard. All framed items (canvases or framed prints) are safely shipped in protective boxes with Allied Express couriers for bulky items, or Australia Post Eparcel for unframed prints (sent in mailer tube). As our range is made to order locally in Australia, please allow approx 2-4 weeks production time for framed items, or 2-4 days for unframed prints, freight transit time additional. Note: We cannot deliver to PO Boxes or Parcel Lockers.
If our courier partners have attempted delivery, left a calling card and your order returns back to us , to redeliver out, a shipping fee applies quoted at cost to ship to you with our courier.
Please note, should we be instructed into any Government restrictions to halt production due to Covid, we will endeavour to get orders out to customers as soon as possible once any restrictions have lifted, if enforced, and appreciate your understanding in this time if your order is in production at such a time.
For International customers: All unframed art prints are shipped worldwide with Australia Post Eparcel International Air Mail sent rolled in protective mailer tubes. Dispatch ex-Australia is approx 10-21 days from order, as a guide, as all prints are printed to-order. In busy seasonal times, some delays may occur, please allow this. All parcels are shipped with a tracking number and 'signature required' on delivery, to ensure safe arrival. Australia Post International (who we use to ship our overseas orders) partners with all major postal services in each country, and a calling card will be left if the recipient is not at the delivery address at the time of delivery. Note: We cannot deliver to PO Boxes or Parcel Lockers.
Do you ship internationally? And if so, which items?
Do I receive a tracking number # once I place an order?
You sure do! We will advise your tracking number and carrier info once your order is dispatched. And should you wish to track your order you simply go to the Order Status section under your account. Or email email@example.com and we can happily help you out with any q's you may have
Once I have placed my order, can i change it or edit the shipping details?
Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know. Please note, we ship with Allied Express (courier) for framed items, or Australia Post Eparcel for rolled art prints in Australia. For all framed items, we ask you put a Shipping Address eg place of business where someone can sign for the package with Allied Express couriers.
Business workplace addresses are preferred where someone is there to sign for the package within business hours. Goods cannot be left unattended. Art Prints (unframed) shipped in mailer tubes are sent with Australia Post International (which in turn is shipped using the local carrier eg UK Post, UPS Post etc) or Australia Post Domestic (Australian orders).