Dear Customers,

We hope you are all staying safe and well in this uncertain time. Just a little note to say that we are still in production during in this COVID time, and we proudly are manufacturing in Australia, to order, across several interstate warehouses.

PROCESSING OF ORDERS: As we custom print and frame to order, please allow 3-5 working days for us to custom print your unframed art prints on paper, and for all framed items please allow 2-4 weeks at this time for us to custom frame your framed art print or stretched framed canvas print.

ORDER DELIVERIES (LOCAL AUSTRALIAN CUSTOMERS): Due to Covid-19 our shipping partners are experiencing higher than normal volume, please expect an additional few days shipping transit time on top of normal shipping times. Couriers from all of the companies we ship with (Australia Post Eparcel, Fastway, Allied Express, TNT etc) are not obtaining signatures in this time (will ask for verbal acknowledgement) and some delays is to be expected by our courier partners as they transit goods around the country from our warehouses (once we have custom manufactured your order).

If your address has recently changed please email us enquiries@theprintemporium.com.au 

ORDER DELIVERIES (INTERNATIONAL CUSTOMERS): Please note that due to Covid-19, our international shipping partners are experiencing significant delays and as such any print shipping to our overseas customers, for USA, UK, Europe, please allow an additional 10-14 business days on top of the normal lead times, and for our New Zealand customers please allow an additional 3-6 business days on top of the normal lead times as a guide.

Where possible for framed prints - we ask your help shipping to a commercial zoned business address, this greatly helps (us) with home delivery surcharge fees. We appreciate your help here if this is a possibility.

We greatly appreciate your business in this time, and are here should you have any q's enquiries@theprintemporium.com.au or through our CONTACT form or 'Live Chat' us on our website 'chat' button, during business hours.

Stay safe, xo

The Print Emporium Team

 

 

Our Current Production Times in a Nutshell:

We proudly make in Australia! 

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Unframed Paper Art Prints = allow approx 3-5 business working days to print your print to order, pack in a protective mailer tube (rolled), then dispatch out from our warehouse based via courier.

Framed Paper Art Prints = allow approx 2-4 weeks to custom print and professionally frame, then dispatch out from our warehouse with our shipping partners i.e Eparcel Australia Post, Allied Express, TNT, or Fastway

Stretched Canvas Prints = between 2-4 weeks for us to print and professionally stretch and frame your canvas print, then dispatch our from our warehouse with our shipping partners i.e Eparcel Australia Post, Allied Express, TNT, or Fastway 

Our shipping partners (Australia Post, Allied Express, TNT, Fastway etc) are  experiencing higher than normal volumes at present - please expect some delays may occur. 

ORDER DELIVERIES (INTERNATIONAL CUSTOMERS): Please note that due to Covid-19, our international shipping partners are experiencing significant delays and as such any print shipping to our overseas customers, for USA, UK, Europe, please allow an additional 10-14 business days on top of the normal lead times, and for our New Zealand customers please allow an additional 3-6 business days on top of the normal lead times as a guide.

  

 

How much is shipping on each item if i buy on your website?

AUSTRALIAN ORDERS: 
Unframed Art Prints (on paper) are $9 flat rate shipping price for all unframed prints (if you buy 1 print, or more). Flat Rate on all Unframed Art Prints (shipped rolled up in a protective mailer tube). 
 
Framed items (ie. Framed art prints and stretched framed canvas prints) are dependent on your postcode location, we have flat rate pricing based on zone and area in Australia. We subsidise most of the ship fee for these bulky items.


NEW ZEALAND ORDERS: 
$15 AUD Flat Rate Per Order on all Unframed Art Prints (shipped rolled in tube)
Please note: currently we do not ship framed prints or stretched framed canvases outside of Australia. Rolled canvas prints can be requested, email us for info.
 
INTERNATIONAL ORDERS: 
 
$29 (Australian dollars) flat rate on all Unframed Art Prints (rolled and shipped in a mailer tube). We ship with Australia Post international Air Mail or a courier we feel is best to ship to your country. All parcels are shipped with a tracking number. Please note that it is the responsibility of the customer for any import taxes or duties if any incurred.
 
Please note: currently we do not ship framed prints or stretched framed canvas outside of Australia.  Rolled canvas prints can be requested, email us for info.  
 
Dispatch ex-Australia is approx 10-21 days from order, as a guide, as all prints are printed to-order. In busy seasonal times and also due to Covid possible courier delays, some delays may occur, please allow this. All parcels are shipped with a tracking number 
 
 

Do you ship internationally? And if so, which items?

Yes! But as listed above, currently for international customers we just offer our Art Prints (unframed) shipped rolled up in a mailer tube. Also, upon request, printed Rolled Canvases (un-stretched), shipped in protective mailer tubes.
 
Why we can't ship framed items is is due to the size/weight of framed bulky items, and also wood fumigation issues (in certain countries) as we use quality timber framing for both canvases and framed prints, we aren't able to cater to sending them overseas, we do hope you understand. Rolled canvas prints and freight to your location are quoted upon special request. You can then simply take your unframed Art print or Canvas (un-stretched) to your local framer to be stretched on wood beams (canvases) or framed if a paper print. Please email us at enquiries@theprintemporium.com.au should you have any q's

 

Do I receive a tracking number # once I place an order? 

You sure do! We will advise your tracking number and carrier info once your order is dispatched. And should you wish to track your order you simply go to the Order Status section under your account. Or email enquiries@theprintemporium.com.au and we can happily help you out with any q's you may have  

   

Once I have placed my order, can i change it or edit the shipping details?

Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know. Please note, we ship with Allied Express (courier) for framed items, or Australia Post Eparcel for rolled art prints in Australia. For all framed items, we ask you put a Shipping Address eg place of business or somewhere where someone is there to receive during business hours Monday to Friday. We cannot specify an exact window for the courier. Please keep an eye on your tracking number on the courier's website we sent a link for.

Business workplace addresses are preferred where someone is there to sign for the package within business hours.

Art Prints (unframed) shipped in mailer tubes are sent with Australia Post International (which in turn is shipped using the local carrier eg UK Post, UPS Post etc)  or Australia Post Domestic (Australian orders).