Our Current Production & Shipping Times in a Nutshell

We proudly design and make to order all our prints here in Australia!  See our production timeframes and info below

E-Gift Card Voucher 

We sell e-gift cards which are instant and perfect to gift someone so that they can select a print they love.  Our gift cards are digital and have no expiry date to use or redeem on our website. Shop instant electronic Gift Cards HERE 

Unframed Paper Art Prints 

Allow approx 1-3 working days to print your print to order, pack in a protective mailer tube (rolled), then dispatch out from our warehouse based via courier.  We ship all unframed prints with Eparcel Australia Post, please note due to COVID border restrictions some delivery network transit times may be slightly longer than normal with our shipping partner, please kindly expect this.  

Framed Paper Art Prints 

Allow approx 2-4 weeks to custom print and professionally frame your print in Australia, then dispatch out from our warehouse with our shipping partners i.e Eparcel Australia Post, Allied Express, TNT or similar shipping partners. In busier seasonal or promotional times of the year this may add a few more days to production lead times, please expect this. 

 **please note due to COVID border restrictions some delivery transit times may be slightly longer by the courier companies we use, please expect this and we are sorry for any unforseen delays with our shipping partners. 

Stretched Canvas Prints 

Allow approx 2-4 weeks to custom print and professionally stretch and frame your canvas print in Australia, then dispatch out from our warehouse with our shipping partners i.e Eparcel Australia Post, Allied Express, TNT or similar shipping partners. In busier seasonal or promotional times of the year this may add a few more days to production lead times, please expect this. 

 **please note due to COVID border restrictions some delivery transit times may be slightly longer by the courier companies we use, please expect this. 

International Customer Orders:

Please note that due to Covid-19, our international shipping partners are experiencing significant delays and as such any print shipping to our overseas customers, for USA, UK, Europe, please allow an additional transit time above normal lead times.

 

 

 

How much is shipping on each item if i buy on your website?

AUSTRALIAN ORDERS: 
Unframed Art Prints (on paper) are $8.00 flat rate shipping Australia wide with standard Eparcel Australia Post method, whether you buy one or more unframed prints. All our unframed prints on paper are shipped rolled up in a protective mailer tube to your PO box, home or office. Add on a framed item or several, and the flat rate is as per below.
 
Framed Prints We offer low rate flat rates on all our framed wall art prints, the price varies based on location postcode and zone within Australia starting from $15 upwards. Shipping bulky prints can be costly as we live in such a large country! But we try our best to really make this affordable for our customers, capping rates and covering the rest. We subsidise the majority of the actual shipping costs for all our orders. All items come with tracking and insurance in the rare case of damage in transit or lost, for extra peace of mind for all of our customers.

NEW ZEALAND ORDERS: 

As we just ship unframed art prints on paper (no framed prints) to our customers in New Zealand, we have a low $15 AUD Flat Rate Per Order on all Unframed Art Prints (shipped rolled in tube) to New Zealand. Please note: currently we do not ship framed prints or stretched framed canvases outside of Australia. Rolled canvas prints can be requested (will require self-frame and stretch), please email us for info and pricing.
Why we can't ship framed items is is due to the size/weight of framed bulky items, and also wood fumigation issues (in certain countries) as we use quality timber framing for both canvases and framed prints, we aren't able to cater to sending them overseas, we do hope you understand. Rolled canvas prints can be requested (will require self-frame and stretch), please email us for info and pricing. Please email us at enquiries@theprintemporium.com.au should you have any q's
 
INTERNATIONAL ORDERS: 
 
As we just ship only unframed art prints on paper (no framed items) to our customers outside of Australia, we have a $29 AUD Flat Rate Per Order on all Unframed Art Prints (shipped rolled in tube) to countries other than Australia and New Zealand. We also offer our USA and Canadian customers, our prints framed and unframed available to purchase on our USA webstore, see WWW.THEPRINTEMPORIUM.COM for more info. For all international customers who place orders on our Australian website, we ship orders with Australia Post international Air Mail or a courier we feel is best to ship to your country. All parcels are shipped with a tracking number. Please note that it is the responsibility of the customer for any import taxes or customs import duties if any are incurred.
 
In busy seasonal times and also due to Covid possible courier delays, some delays may occur, please allow this.
Why we can't ship framed items is is due to the size/weight of framed bulky items, and also wood fumigation issues (in certain countries) as we use quality timber framing for both canvases and framed prints, we aren't able to cater to sending them overseas, we do hope you understand.Rolled canvas prints can be requested (will require self-frame and stretch), please email us for info and pricing. Please email us at enquiries@theprintemporium.com.au should you have any q's

 

Do I receive a tracking number # once I place an order? 

You sure do! We will advise your tracking number and carrier info once your order is dispatched. And should you wish to track your order you simply go to the Order Status section under your account. Or email enquiries@theprintemporium.com.au and we can happily help you out with any q's you may have  

   

Once I have placed my order, can i change it or edit the shipping details?

Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know. Please note, we ship with Australia Post, Allied Express or TNT for framed items, and Australia Post Eparcel for unframed paper art prints (shipped rolled) in Australia.

Whilst we can ship to PO Boxes for our unframed prints shipped in a tube, for all framed items being bulky items, we ask you put a Shipping Address where someone is there to receive during business hours Monday to Friday. We cannot specify an exact window for the courier. Please keep an eye on your tracking number on the courier's website we sent a link for once your order is finished production phase, packed and shipping out the door of our warehouse.