Our Returns Policy:
As all items are custom made-to-order for our customers upon order, and not pre-made as such, therefore once an order is placed, it is not possible to be refunded for simply change of mind. Please ask any q's before purchase if you are unsure, we are more than happy to assist you. Colours may vary slightly from each screen and monitor.
We will replace or refund your item, if goods are delivered faulty, been damaged in transit (by courier), or appearing vastly different from how we describe in the listing on the website as according to the Australian Consumer & Competition Act requirements.
Please note, we will update our FAQ an Shipping Info pages if any production disruptions or delays are occurring due to COVID restrictions - please note, should there be halting of production entirely, due any Australian Government restrictions, we will endeavour to get orders out to customers as soon as possible and appreciate your understanding in this time if your order is affected.
In the occasion you have received a damaged or incorrect item, please email us within 24 hours of the delivery of the goods to email@example.com with a description and photos of the item, the packaging and the carton or tube to show damage and/or the issue, so we can discuss with you. Please do not throw out the box carton or tube, this is how we would get the goods sent back to us should there be any damage incurred in transit to you.
All returns (due only to damage or incorrect item that arrived to you) that we have authorised as a return, we will send you a prepaid returns label to send the item back to us.
Please note, if your return does not meet our Returns Policy it shall be returned to you & you will be liable for the return postage cost. This also is the case for any goods returned to us without pre-authorisation and return approval.
Please note: E-Gift cards do not have an expiry date, and are non-refundable once purchased.
Warranty of our products:
All our products are quality controlled before we dispatch - and we pride ourselves on selling top quality products. We offer a 12 month product warranty on all framed items (Canvases and Framed Prints) only (not unframed art prints). Please note, we are not liable for any misuse of the products, and only accept returns if they meet our Returns Policy listed above. Please note, all canvas and art prints are not intended for use in direct bright sunlight, or will risk cause fading. We take no responsibility if you hang your artwork in direct bright sunlight, and it does this. Hanging prints in areas where water damage could occur also is not recommended due to potential damage risk.
For our framed art print behind the shatterproof high quality acrylic plexiglass, please do not use chemical cleaners or similar that may damage the surface. Use a dry or slightly damp cloth (with water) no chemicals when cleaning.
Got any other questions? Simply send us a CONTACT form message, or email us firstname.lastname@example.org