How much is shipping on each item if i buy on your website?

How long does it take to receive artwork I purchase?

For Australian customers, we offer both unframed art prints, and also stretched canvases, and framed art prints. We ship our unframed prints rolled in a protective mailer tube, with Australia Post Eparcel (who use local couriers such as Couriers Please, or Fastway Couriers) with signature required on delivery as standard. All framed items (canvases or framed prints) are safely shipped in protective boxes with Allied Express couriers for bulky items, or Australia Post Eparcel for unframed prints (sent in mailer tube). As our range is made to order locally in Australia, please allow approx 2-4 weeks production time for framed items, or 2-4 days for unframed prints, freight transit time additional.  Note: We cannot deliver to PO Boxes or Parcel Lockers. 

If our courier partners have attempted delivery, left a calling card and your order returns back to us , to redeliver out, a shipping fee applies quoted at cost to ship to you with our courier.

Please note, should we be instructed into any Government restrictions to halt production due to Covid, we will endeavour to get orders out to customers as soon as possible once any restrictions have lifted, if enforced, and appreciate your understanding in this time if your order is in production at such a time. 

For International customers: All unframed art prints are shipped worldwide with Australia Post Eparcel International Air Mail sent rolled in protective mailer tubes. Dispatch ex-Australia is approx 10-21 days from order, as a guide, as all prints are printed to-order. In busy seasonal times, some delays may occur, please allow this. All parcels are shipped with a tracking number and 'signature required' on delivery, to ensure safe arrival. Australia Post International (who we use to ship our overseas orders) partners with all major postal services in each country, and a calling card will be left if the recipient is not at the delivery address at the time of delivery. Note: We cannot deliver to PO Boxes or Parcel Lockers.

Do you ship internationally? And if so, which items?

Do I receive a tracking number # once I place an order? 

You sure do! We will advise your tracking number and carrier info once your order is dispatched. And should you wish to track your order you simply go to the Order Status section under your account. Or email enquiries@theprintemporium.com.au and we can happily help you out with any q's you may have  

Once I have placed my order, can i change it or edit the shipping details?

Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know. Please note, we ship with Allied Express (courier) for framed items, or Australia Post Eparcel for rolled art prints in Australia. For all framed items, we ask you put a Shipping Address eg place of business where someone can sign for the package with Allied Express couriers.

Business workplace addresses are preferred where someone is there to sign for the package within business hours. Goods cannot be left unattended. Art Prints (unframed) shipped in mailer tubes are sent with Australia Post International (which in turn is shipped using the local carrier eg UK Post, UPS Post etc)  or Australia Post Domestic (Australian orders). 

VIEW OUR SIZE CHART HERE

Please note: All art prints on paper come with a 'self' white border (a few CM of unprinted area (white) around the edges, for a contemporary look when framed. Please request 'edge to edge no border' in the comments box at checkout should you wish for the artwork to fill the entire paper area. Scroll down to 'border info' chart below the size chart for more info.

Border Alignment Information for our Paper Art Prints (does not apply to stretched Canvas prints):

What size do i need if buying an Ikea frame?

If buying an Ikea frame such as a 50x50cm frame, or 61x91cm frame ( or any frame with matting mount board card) that you want to keep in the frame, then we suggest check their website for the dimensions for the inner part of the matting. Then, order the size and request in the comments box on the 'Cart' page : 'print edge to edge no white border". For example , their 50x50cm frame, if leave the mount card in , would work best with our 30x30cm print (printed edge to edge, no white border). Their 61x91cm frame, if kept the mount card in, would work best with our 50x70cm print (printed edge to edge, no white border).

We print with the white border look simply to give some 'breathing space' between the print and the frame, and look like our imagery on our website. But if you want the artwork to fill the entire sheet , simply list this on the CART page in the comments box so we know to print without the border. 

If there is a size you need, that it appears we don't list, we can adjust (no extra cost) the artwork file to print to your requested dimensions, on the 'next size up' we offer, if we list that on our Size options. Then you can trim down the paper sheet when receive , to fit your frame. For example, if you buy the Ikea 50x70cm frame , and want to keep their matting mount card in, then you would need artwork to fill 40x50cm. We don't carry this size but we do have similar, being our A2 size (42x59.4cm). Write on the Comments box at checkout "Please adjust to print 40x50cm, rest left as white for the A2 print". Trim down edges if required once receive.

Still unsure? Live Chat us on our chat button during business hours or email us enquiries@theprintemporium.com.au with details about the frame you have bought or intending to buy yourself, and what size print we recommend. We are happy to help!